Warranties and return policy

We strive to ensure the high quality of our products and provide warranties on all items available on the motorimpex.ua website.

1. Warranty obligations

The warranty period for each product is 12 months. The warranty covers manufacturing defects and malfunctions caused by the manufacturer.

The warranty does not cover wear parts such as filter elements, rubber-technical products, electromagnets, connectors, and other similar components classified as consumables.

2. Warranty service procedure

To obtain warranty service, please contact us via the phone number listed on the website. You must have the product and proof of purchase.

The claim review period is 14 (fourteen) calendar days from the date the Supplier receives the product, unless a different period is specified in the Supply Agreement.

3. Product return conditions

You have the right to return or exchange a product of proper quality within 14 days of receipt, provided that it has not been used and is in its original packaging. To proceed with a return, please ensure that:

The product has not been used and has no signs of operation (scratches, damages, etc.);
The original packaging and all included components are intact;
All product labels and markings are preserved.

4. Return of defective products

If you receive a defective product or one with manufacturing faults, we will arrange for its exchange or return at our expense. To proceed, you must create a claim report and undergo a warranty inspection that confirms the defect was caused by the manufacturer.

If the claim is not confirmed (not a warranty case, defect caused by the buyer), the defect inspection fee is 10% of the product’s value, but not less than 1000 UAH, plus delivery costs.

5. Refund procedure

Refunds are processed within 7 business days after we receive the returned product at our warehouse. Refunds are made using the same payment method as the original transaction, unless otherwise agreed between the buyer and the seller.